Retronix working with Service Repair Companies

A cell phone company manufactured its product in Asia, but had an EU Service based operation for EMEA. The service operation had small easy fix/replacement centres scattered around EMEA, but central repair facilities for PCB debug and repair issues.

It bought parts in bulk from HQ, but experienced many issues with parts shortages, over stocking and obsolete stock at the end of life for a product.

Retronix introduced a programme whereby they recovered the scrap PCBs from the company’s CEM manufacturing operations in Asia, (which were previously landfilled) and recovered the ICs locally. The recovered ICs were then shipped to the EU and held by Retronix free of charge. The service company had online access to all parts held, effectively parts held which had cost nothing, and were known genuine.

The service company would then call off parts as needed by its repair operations. At this point the parts would be refurbished using Retronix’s “IC Rescue” safe process and shipped in a few days to where they were needed. At this point Retronix would invoice for the refurbishment, which was a fraction of the cost of buying new.

The service company experienced no issues with these parts, which were brand new with zero hours use, and had been recovered using the safe “IC Rescue” process.

This successful programme slashed the parts costs of the service company, in terms of both buying and sourcing, as well as reducing obsolete costs massively.

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